ABOUT ZOOM 247
The team you trust.
The service you deserve.
- Human expertise powered by smart technology
Our Company
We want to be the plumber you trust and recommend to friends and family.
The Zoom247 Journey
For over 20 years, we have proudly specialised in plumbing, heating and electricity, building a reputation for quality and reliability.
For over 20 years, we have proudly specialised in plumbing, heating and electricity, building a reputation for quality and reliability.
How did Zoom247 start?
In 2004, we set out to build a plumbing and heating company centred around lasting relationships, dependable service and taking real ownership of every job, from the initial installation to the support that follows.
What We’ve Built
Over 20 years, we have grown from a small team to trusted partners for hundreds of London properties, from single homes to 300-room hotels, NHS facilities to corporate offices. Throughout, our focus has remained the same: understanding what’s really going on, solving problems properly and giving customers confidence that the job is in good hands.
Why We’re Still Here
We have built our reputation through consistency, reliability, and genuine care for getting things right. Every referral, repeat client and 5-star review reflects the relationships we have built and the trust our customers place in us.
Today
Zoom247 is a trusted partner for businesses and homeowners across all London boroughs who value expertise, transparency and service they can rely on, year after year.
Commitment to Training
We believe exceptional service starts with exceptional training. Our dedication to continuous learning helps us exceed customer expectations.
We believe exceptional service starts with exceptional training. Our dedication to continuous learning helps us exceed customer expectations.
Why does training matter to us?
Plumbing, heating and electrical systems evolve constantly. New technologies emerge, regulations change, and best practices continue to develop. Our engineers must have the knowledge and skills to work confidently across today’s systems while continuing to build on their experience.
Our Training Philosophy
We invest in our people because their expertise is at the heart of our service. Our training covers:
- Gas Safe registration and ongoing competency
- EICR testing qualifications for electrical compliance
- Specialist technical training on new systems, including heat pumps, smart building integration, water boosting systems and BMS
- Customer service and communication
- Problem-solving and complex diagnostics
- Safety, compliance and regulatory updates
Why This Matters to You
When you call Zoom247, you are getting an experienced engineer with the knowledge to:
- Understand current systems and regulations
- Diagnose problems accurately
- Identify and explain appropriate solutions
- Work safely and professionally
- Keep up with developments across the industry
Ongoing Learning
We work directly with renowned manufacturers to deepen our understanding of their systems. We also attend industry seminars and share knowledge across the team, helping us bring new learning and experience into our day-to-day work.
Good service is an ongoing commitment. That’s why we continue to invest in our team’s knowledge, skills and development.
Expertise You Can Trust
Our engineers bring an average of 25 years of experience, combining deep technical knowledge with practical problem-solving skills.
Our engineers bring an average of 25 years of experience, combining deep technical knowledge with practical problem-solving skills.
What does 25 years of experience actually mean?
It means decades of hands-on experience diagnosing problems, working across different systems and learning what works in real-world situations. Over time, our engineers develop the technical knowledge and judgement to approach each job with confidence.
Our Team
Our engineers bring expertise across plumbing, heating and electrical systems, allowing them to see the bigger picture rather than treating every issue in isolation. This means:
- Better diagnostics – understanding how different systems interact
- Practical solutions – drawing on experience across a wide range of systems and situations
- Efficient problem-solving – recognising patterns and potential issues more quickly
- Complex projects – supporting larger installations, system redesigns and Building Management System integration
Quality Standards
Our work is supported by:
- 12-month workmanship guarantee – giving you confidence in the work we carry out
- Checkatrade Guarantee – additional protection of up to £1,000, where applicable
- Transparent pricing – clear information about what you’re paying for
- Professional documentation – including video reports, photos and detailed invoices
Accountability
Experience also means taking responsibility for the work we do. Our engineers take pride in their work and aim to leave every customer with a solution they can rely on, backed by clear communication and professional service.
Rooted in Community
We are proud to hire locally, nurturing talent through apprenticeship programmes that help individuals grow and succeed.
We are proud to hire locally, nurturing talent through apprenticeship programmes that help individuals grow and succeed.
Why do we care about apprenticeships?
Skilled trades depend on experience being passed from one generation to the next. We believe in creating opportunities for people to learn from experienced engineers, develop practical skills and build rewarding careers in the industry.
Our Apprenticeship Programme
We welcome people at different stages of their careers, from school leavers to those looking for a new direction. Our apprentices learn alongside experienced engineers while gaining the practical knowledge and formal qualifications they need to progress.
How It Works
Our apprentices:
- Work alongside experienced engineers on real jobs
- Build practical skills alongside their formal training
- Earn while they learn
- Work towards relevant industry qualifications and certifications
- Become part of the wider Zoom247 team from the beginning
Growing Our Own Talent
Some of the experienced engineers at Zoom247 started their careers as apprentices with us. Over time, they’ve developed from trainees into skilled professionals working across complex installations, maintenance and service contracts.
Beyond Zoom247
Our commitment to developing people also extends to:
- Local hiring – creating opportunities within the communities we serve
- Training partnerships – working with colleges and training providers
- Career development – helping people build long-term careers in the skilled trades
- Knowledge sharing – passing practical experience from experienced engineers to the next generation
The Big Picture
When you choose Zoom247, you’re supporting a business that invests in its people and the future of the skilled trades. We know that building great teams starts with giving people the opportunity to learn, develop and grow.
Our Mission
To deliver good old-fashioned service enhanced by modern technology.
We understand you’re time-poor, so we work efficiently and communicate clearly – whether that’s through video reports or traditional methods.
“When we encounter a problem, we do not just walk away -we make a plan to resolve it.”
Trusted by Londoners
What this means in practice:
Excellence in Execution
Clear Communication
Smart Solutions
Problem-Solving Commitment
Certified. Guaranteed. Trusted by Thousands.
Trust isn't just words. It's backed by credentials, guarantees, and a track record verified by real customers.
Gas Safe Register Certified
All gas work meets UK safety standards and regulations
BESA Member
British Engineering Services Association standard for quality and compliance
Checkatrade Approved
Member for 20+ years; Rated 9.34/10 from 509+ verified customer reviews
TrustMark Certified
Government-backed consumer protection scheme
These aren't just logos on a website. They mean:
- Regular audits and quality inspections
- Compliance with UK building regulations and safety standards
- Verified customer reviews and transparent rating systems
- Consumer protection if something goes wrong
Our Guarantees
We want to be the plumber you trust and recommend to friends and family.
- 12-Month Workmanship Guarantee
Every installation and repair is backed by a full 12-month guarantee on our workmanship.
If a workmanship issue arises during the guarantee period, we will return and put it right at no additional cost.
Checkatrade Guarantee
Because we’re Checkatrade members, you’re covered by the Checkatrade Guarantee – a free, discretionary backup protecting you up to £1,000 for up to 6 months after completion. If there’s a dispute we can’t resolve directly, they arbitrate.
No Hidden Charges
- No call-out fees for emergency services
- The London Congestion Charge is on us
- Travel time to and from jobs is not charged
- Transparent, upfront pricing before any work begins
Engineers Who Know What They're Doing
Behind every Zoom247 job is an engineer with an average of 25 years’ experience. That’s not a marketing number – that’s decades of problem-solving, learning, and mastering every system they touch.
- Serving homes & businesses in London & surrounding areas
Continuously Learning
We invest in training because systems evolve, regulations change, and best practices improve. We don't rest on experience – we build on it.
Multi-Skilled
Most of our team works across plumbing, heating, and electrical. They see the whole picture, not just their speciality. This means better diagnostics, smarter solutions, and fewer repeat visits.
Problem-Solvers First
They don't follow scripts. They diagnose, think, and find the right solution for your specific situation – whether it's a simple fix or a complex system redesign.
Accountable
They put their name behind their work. Your satisfaction matters to their reputation. That's why we commit to fixing problems properly the first time.
We Hire Apprentices.
All Ages. All Backgrounds.
One of our proudest commitments is nurturing talent through apprenticeship programmes that help individuals grow and succeed.
We don’t just hire people – we develop them. We take on apprentices of any age or background who want to learn plumbing, heating, or electrical work, and we train them properly.
Why? Because this industry needs more people who care about quality. Because experience doesn’t build itself. Because everyone deserves the opportunity to build a rewarding career.
Our apprentices aren’t coffee-runners. They work alongside experienced engineers, learning on real jobs in real homes and businesses across London. They earn proper wages. They get proper training. And some of them become the experienced engineers running your job five years from now.
“We’re rooted in community. We hire locally. We invest in people. We believe good service starts with people who care.”
- Average arrival time: 58 mins
Comprehensive Services
for Homes & Businesses
Domestic Services
Our highly trained and qualified tradesmen deliver fast, reliable home services, including:
- Emergency plumbing, heating, and electrical call-outs (24/7)
- Boiler repairs, servicing, and installations
- Hot water cylinder installations and maintenance
- Drainage, blockages, and leak detection
- Water pressure and boosting systems
- Electrical repairs, rewiring, and testing
Commercial Services
We provide awide range of transparent end-to-end commercial services including:
- Maintenance contracts tailored to your business
- Large-scale installations and system design
- Preventive maintenance programmes
- Building Management System integration
- Compliance testing (Gas Safety, EICR, etc.)
- Rapid emergency response across London
Our London Story
(and where we're going)
- 1979
“THE GAS GURU”
47 Years of Experience
Mark started his career at 16 as a British Gas engineer. He went on to become a CORGI inspector, gas lecturer and Head of Breakdown Engineering at Vaillant, where he spent 20 years.
Today, Mark specialises in Vaillant repairs and continues to teach apprentices and mentor engineers across Zoom247.
Expertise
Vaillant repairs · Boiler breakdowns · Gas safety · Engineer training · Apprentice mentoring
The Knowledge Chain
Mark was one of Danny’s teachers during his gas training. Today, he continues to pass his knowledge on to the next generation of Zoom247 engineers.
- 1987
THE BREAKDOWN SPECIALIST
39 Years of Experience
Rob started his career as a heating engineer, installing heating systems and boilers. He went on to specialise in boiler breakdowns, building 25 years of experience diagnosing and repairing heating systems.
Today, Mark specialises in Vaillant repairs and continues to teach apprentices and mentor engineers across Zoom247.
Expertise
Boiler breakdowns · Heating systems · Boiler installation · Commercial gas engineering · B2B engineering
The Knowledge Chain
Rob has passed his approach to quality on to the next generation, with his sons Charlie and Alf both following him into the trade.
- 1993
THE FOUNDER
33 Years of Experience
Danny began his career as a commercial heating and ventilation engineer, completing his apprenticeship under Hayden Young. After qualifying, he spent two years in Australia working on plumbing and heating systems.
He returned to London, working as an installer and boiler breakdown engineer before moving into commercial project management. In 2004, he founded Zoom247, originally operating as MJC Plumbing.
Expertise
Commercial heating & ventilation · Boiler breakdowns · Installation · Commercial project management · Business leadership
The Knowledge Chain
Danny trained under Hayden Young and was also taught by Mark Rae during his gas training.
Today, he leads the team and helps carry that knowledge forward.
- 2003
THE COMMERCIAL SPECIALIST
23 Years of Experience
Jimmy started his career as an apprentice heating and ventilation engineer, trained by the same mentor as Danny, Hayden Young.
He began in commercial boiler installations before specialising in maintenance, commercial heating and ventilation. Today, he project manages large hotel projects across London.
Expertise
Commercial boiler installations · Heating & ventilation · Maintenance · Commercial projects
· Hotel project management
The Knowledge Chain
Jimmy and Danny share the same training foundation under Hayden Young, but developed their expertise along different paths.
- 2010
THE NEXT GENERATION
Charlie: 16 Years of Experience
Alf: 14 Years of Experience
Charlie and Alf are brothers and the sons of Rob Carr. Two years apart, they followed their father into the trade and now work alongside him at Zoom247.
Charlie started first, working under an engineer who was trained by his dad, Rob. When Alf joined, he was trained by both Charlie and his father.
Expertise
Heating systems · Boiler repairs · Diagnostics · Commercial heating · Installation
The Knowledge Chain
From Rob to Charlie, and then from Charlie and Rob to Alf, the family continues to pass practical knowledge and high standards from one generation to the next.
- 2026
THE FUTURE
19 Years Old | Apprentice
Monty is at the beginning of his engineering career. From Sydenham, he originally wanted to become a footballer before deciding to pursue a career as a gas engineer.
Now he is learning from engineers with decades of experience, including Mark Rae.
Learning
Gas engineering · Gas safety · Boiler systems · Heating systems · Diagnostics
The Knowledge Chain
Monty represents the newest generation of Zoom247 engineers. His journey is only just beginning, but he is learning directly from people who have spent decades mastering the trade.
All of London.
All Year Round.
All Hours.
Problems Solved.
24/7 Emergency Availability
Plumbing, heating and electrical emergencies, anytime
365 days a year ncluding weekends and bank holidays
All London Boroughs
From Central London to the outer boroughs
1–2 Hour Response Time
For urgent calls, helping minimise disruption
Same-Day Survey Sesponse
For non-emergency site visits
CONTACT ZOOM 247
Speak to our team
in just a few clicks.
Whether you need an emergency call-out, a maintenance contract, a system redesign, or just peace of mind – we're here.
- Human expertise powered by smart technology